Privacy Policy
Last updated: 10 March 2026
This policy explains how Still Moments Talking Therapy collects, uses, stores, and protects personal information when you use this website.
Who We Are
Controller: Still Moments Talking Therapy
Email: [email protected]
Website: https://www.stillmomentstalkingtherapy.co.uk
What Information We Collect
When you submit the contact form, we collect the information you provide, including:
- Name
- Email address
- Phone number
- Preferred contact method and best contact time
- Your message content
- Confirmation that you accepted contract summary and privacy consent
How We Use Your Information
- To respond to your enquiry
- To arrange introductory calls and therapy sessions
- To maintain enquiry records and service communications
- To protect the website from spam and abuse
Lawful Basis (UK GDPR)
- Legitimate interests: managing and responding to enquiries.
- Consent: where you provide optional or explicit consent through form actions.
- Contract steps: processing pre-contract requests at your request.
Third-Party Providers
- Aetherweb Ltd: the hosting provider, which stores website files and server logs.
- Mailgun: used to send enquiry notifications and auto-response emails generated from website submissions.
- Cloudflare Turnstile: used on forms to help prevent spam and bot submissions. Cloudflare may receive technical data such as IP address, browser metadata, and challenge responses for security purposes.
- YouTube / Google: the homepage includes an embedded video. It is loaded in privacy-enhanced mode, but YouTube/Google may still receive technical data such as your IP address and may process data if you choose to play or interact with the video.
Data Retention
Enquiry data is retained only as long as necessary for enquiry handling, service delivery, and legal/accounting obligations.
Your Rights
You may request access, correction, erasure, restriction, objection, or portability of your personal data where applicable. To make a request, email [email protected].
Security
Reasonable technical and organisational measures are used to protect personal data. No internet-based system can be guaranteed as completely secure.
Complaints
If you are unhappy with how your data is handled, please contact us first. You may also complain to the UK Information Commissioner’s Office (ICO).
Policy Updates
This policy may be updated from time to time. The latest version is always published on this page.